REFUND & CANCELLATION.
Last updated: August 2026
This policy applies to all services purchased from Web Wizard, operated by Web Wizard, Ahmedabad, Gujarat, India. It forms part of our Terms of Service.
1. Nature of our services
We provide bespoke design, development and digital marketing services. Work is bespoke to each client and is delivered against an agreed scope and milestone schedule rather than as a stock product. No physical goods are shipped.
2. Cancellation by the client
A project may be cancelled at any time by written notice to saleswebwizard@gmail.com. On cancellation you are charged in full for all work delivered up to the date of that notice, which is not refundable under clause 3. Any balance of an advance remaining after that deduction is refunded under clause 5.
3. Work already delivered is not refundable
No refund is issued for services that have already been provided. Once work has been delivered to you, it cannot be returned or un-supplied, and the time and resources used to produce it cannot be recovered. This applies to:
- Any milestone that has been delivered, whether or not you have used it.
- Designs, code, video, copy or creative files already shared with you.
- Work published, deployed or transferred to your accounts.
- Campaigns, advertising or social media management already run.
- Consulting, strategy, audit or research sessions already held.
- Third-party costs already incurred on your behalf - domains, hosting, licences, plugins, stock assets or advertising spend - which the provider does not refund to us.
Dissatisfaction with a delivered result is handled through the revision rounds included in your proposal, not by refund. We will work with you to correct anything that falls short of the agreed scope.
4. Refund eligibility
Refunds are considered in the following cases:
- A duplicate or incorrect payment, refunded in full.
- A payment made for work that has not commenced, refunded in full.
- Cancellation after work has commenced: the unused portion of any advance only - that is, the balance remaining after deducting all work delivered up to the date of the cancellation notice, per clause 3.
- Services we are unable to deliver for reasons within our control, refunded in full for the undelivered portion.
In every case, the amount refundable is limited to the portion of your payment that relates to work NOT yet delivered. Clause 3 governs everything already provided.
5. How refunds are processed
Approved refunds are issued to the original payment method. Requests are acknowledged within 3 business days and, once approved, processed within 7 to 10 business days. The time for the amount to appear on your statement depends on your bank or card issuer.
6. Raising a request
Email saleswebwizard@gmail.com or call +91 9313 400 305 with your invoice number and the reason for the request. We respond to every request in writing, including where a refund is declined and why.